FAQ

Frequently Asked Questions (FAQ)

Welcome to the Vandolia Frequently Asked Questions page. We are dedicated to answering your inquiries and ensuring you enjoy the best possible shopping experience. Should you require further assistance, please do not hesitate to contact us.

Question 1: When will I receive my order?

Our estimated delivery timelines include a processing period of 1 to 2 business days followed by a transit time of 6 to 8 business days. Consequently, the total estimated delivery time is between 7 and 10 business days. For more specific details, please refer to our Shipping Policy.

Question 2: Do you offer free shipping?

Yes, we are pleased to provide free shipping on all orders delivered within United Kingdom. Further information can be found in our Shipping Policy.

Question 3: Where is Vandolia located?

Vandolia is a curtain brand based in France. We take pride in offering a carefully curated selection of curtains, with shipping services available exclusively to the United Kingdom

Question 4: What happens if I receive a defective product?

If you receive a defective item, we will replace it at no additional cost to you. Please contact us and return the item within 30 days. For more details, please consult our Return Policy.

Question 5: Can I cancel my order after it has been placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.

Question 6: What is your return policy?

We maintain a simple and hassle-free return process. For complete details, please visit our dedicated Return Policy page.

Question 7: When will I receive my refund after returning a product?

Once we have received and inspected your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. You may consult our Refund Policy for more details.

Question 8: Do you offer warranties on your products?

Yes, we provide a 30-day guarantee on all purchases. For further information, please refer to our Return Policy.

Question 9: How can I contact customer support?

You may reach our customer support team through the Contact Us page or by sending an email directly to info@vandolia.com.

Question 10: Do you ship internationally?

No, we currently ship exclusively to United Kingdom.

Question 11: Do you have a physical store I can visit?

We operate exclusively as an online boutique, which allows us to offer the best possible prices and a wide selection of products to our customers.

Question 12: Can I place a bulk order for my business or organization?

Yes, we do accept bulk and wholesale orders. Please contact our customer support team for more specific details and arrangements.

Question 13: What is the procedure for exchanging a product?

For detailed information regarding product exchanges, please refer to the instructions found in our Return Policy.

Question 14: How can I track my order?

You can monitor the status of your shipment via the Track My Order page available on our website.

Contact 

Shop Name: Vandolia

Address: 37 Avenue de Bretagne, 13600 La Ciotat, France

Email: info@vandolia.com

Phone: +33 7 83 50 98 01

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET) We strive to respond to your email within 1 to 2 business days.