Politique de confidentialité

Privacy Policy

Last Updated: March 26, 2025

This Privacy Policy describes how Vandolia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vandolia.com (the "Site") or otherwise communicate with us regarding the Services. For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Policy. Please read this document carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

Collection and Use of Personal Information

To provide the Services, we collect personal information about you from various sources. The specific information we collect and use varies depending on how you interact with us. In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Categories of Information We Collect

The types of personal information we obtain depend on your interaction with our Site and Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories of information we collect.

Information Collected Directly From You

Information that you submit directly through our Services may include basic contact details such as your name, address, phone number, and email. It also includes order information such as billing and shipping addresses, payment confirmation, and account information like usernames, passwords, and security questions. Furthermore, we collect customer support information, including any details you choose to include in communications with us. Some features may require you to provide certain information directly, and while you may choose not to provide it, doing so may prevent you from accessing those specific features.

Information Collected About Your Use

We automatically collect certain information about your interaction with the Services, referred to as "Usage Data," through cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser details, network connection info, your IP address, and other interactions with the Services.

Information Obtained From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as Shopify or our payment processors. These processors collect payment information like bank account or credit card details and billing addresses to fulfill your orders and execute our contract with you. When you visit our Site or interact with our advertisements and emails, we or our partners may automatically collect information using online tracking technologies. Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Regarding the provision of products and services, we use your personal information to fulfill our contract with you, process payments, manage your account, and organize shipping or returns. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. For marketing and advertising, we use your information to send promotional communications and tailor advertisements on our Site and elsewhere. For residents of the EEA, the legal basis for this is our legitimate interest in selling products under Art. 6 (1) (f) of the GDPR. We also use your data for security and fraud prevention, ensuring the safety of our website and users. Finally, we use your information for customer support and service improvement to remain responsive to your needs.

Like many websites, we use cookies to power and improve our Site, remember your preferences, and perform analytics. For specific information about the cookies used via Shopify, please refer to their official legal documentation. Most browsers accept cookies by default, but you can adjust your settings to reject them. Note that blocking cookies may negatively impact your user experience or render certain features unavailable.

Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment or other legitimate reasons. This includes sharing data with vendors performing services on our behalf such as IT management, payment processing, data analytics, and shipping. We also share information with business and marketing partners who use your data according to their own privacy notices. We may disclose information with your consent, such as when using social media widgets, or within our corporate group for business management. Lastly, data may be shared during business transactions like mergers or to comply with legal obligations and protect our rights.

Third-Party Websites and Links

Our Site may provide links to third-party platforms. If you follow these links, you should review their specific privacy and security policies. We are not responsible for the privacy practices or the accuracy of information on non-affiliated sites. Information shared in public areas or on third-party social media platforms may be visible to other users without limitation.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. We do not knowingly sell or share personal information of individuals under the age of 16.

Security and Retention

While we implement security measures, no system is perfect, and we cannot guarantee absolute security. We recommend avoiding unsecure channels for sensitive information. The duration for which we retain your personal information depends on factors such as account maintenance needs, legal obligations, dispute resolution, and policy enforcement.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, delete, or correct your data. You may also have the right to data portability, the right to restrict processing, or the right to withdraw consent where applicable. You may appeal our decisions regarding your requests by responding directly to our refusal. You can manage communication preferences by using the unsubscribe link in our promotional emails. We will not discriminate against you for exercising these rights, though we may need to verify your identity before processing requests.

Complaints and International Users

If you have complaints about how we process your information, please contact us. If unsatisfied, you may appeal or contact your local data protection authority. Please note that we may transfer, store, and process your personal information outside of your country of residence, where it will also be handled by our staff and third-party service providers.